14-day money back guarantee
If you are not happy with something you bought, we'll take it back as long as it is within 14 days of when you got it and it is not a special ordered item.
You are responsible for return shipping fees unless there was an error in shipping.
The only times we don't accept a return is if:
1): It is used or damaged by you or if the product is returned incomplete.
2): Unfortunately we cannot accept returns of earrings and Jewellery sets if the packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights.
If you damaged the packaging and/or used the product, we might still take it back but we'll unfortunately have to charge a 15% fee from the refund.
If it's brand new with undamaged packaging, we'll give you a full refund.
Initiating a return
Returns without authorisation will not be accepted. Please email us before sending back any return goods.
The Full Terms of Returning the Item:
NO QUESTION ASKED:
"No Questions Asked" means that you do not have to give a reason to return your order for a full refund, if all of the followings are true:
You requested the return within 14 days after delivery
You have NOT opened the packaging
You have NOT used the product in any way
The item is not a special ordered item (stock ordered upon request), customised product, pre-paid value cards or gift cards.
WE ALSO RESERVE THE RIGHT NOT TO ACCEPT A RETURN, IF:
There are signs of product being used.
There are signs of product being damaged.
Product returned incomplete
If the product was ordered by mistake or no longer wanted, you must pay for return postage and insure the product against loss or damage during its transit to us.
Refund will be processed within 10 days after we received the returned item(s).
Refund must be made by the original payment method you used (e.g. to the credit card you used for placing the order).
You must report packaging damage within 24 hours of delivery.
You must report any missing item/accessory within 2 days after delivery.