Q: Where are you based?
We are based in London, UK.
Q: How to contact KHAISTA Fashion Jewellery ?
Please visit Contact Us page for more information.
I Haven't Yet Ordered
Q: When will I receive my order ?
All Orders received before 1400 hrs GMT, will dispatch on SAME business day using Royal Mail 1st class postage. Otherwise, they are shipped the following business day. Please note that Saturday and Sunday are not considered business days.
Q: How much is shipping?
We provide FREE Shipping on all Orders all over the world (Exceptions apply). Free Shipping is via Royal Mail (1st Class Postage).
Q: Do you provide Expedited / Fast Shipping ?
YES. We do provide expedited delivery. You can choose this option during checkout.
Q: How long does it take for my Order to get here?
UK Customers: Royal Mail aims to deliver 1st class postage within 1 day. Please allow 1-2 days for the order to be deliver to you.
Europe Customers: Royal Mail aims to deliver 1st class postage within 3 days. Please allow 3-5 days for the order to be deliver to you.
International Customers (Including USA, Canada and Australia): Royal Mail aims to deliver 1st class postage within 5 days. Please allow 5-7 days for the order to be deliver to you.
Q: Do you accept PayPal?
Yes, In addition to all major credit cards (Visa, MC, AMEX, and Discover), we also accept PayPal.
Q: Can I split my order and have it sent to multiple addresses?
Not at this time. You will need to place separate orders.
I've Already Placed an Order
Q: How do I track my order?
You should have received an email from us with instructions on how to track your order after it shipped.
Q: Can I cancel my order?
If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please email us for assistance.
Q: I made a mistake with my order. How do I change it?
If your order has not yet shipped or isn't in the process of being packed, we may be able to help. Please email us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.
Q: What's your Return Policy ?
Instructions for what you should do in the event that something is wrong with your order are available here.
Pre-Order Jewellery Pieces FAQs
Q: What will Happen Once I place a Pre-Order Item?
You will receive a confirmation email containing all the products (Including Pre-Order Item) you have purchased.
Q: When will I receive my Pre Order Item?
Once the pre-ordered item is available (usually within 2-3 weeks), we will despatch your full order and you will receive a dispatch email.
1): If your order contains a mix of pre-order(s) and in stock items, we will dispatch the whole order when the pre-ordered items become available.
2): Please make two completely separate orders if you do not want to wait for your available items to dispatch with the 'pre-order' item(s).
My question isn't listed. I need to email you guys!
Email us using our contact form.