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FAQs

GENERAL Questions

Q: Where are you based?

We are based in London, UK.

Q: How to contact KHAISTA Fashion Jewellery ?

Please visit Contact Us page for more information.

I Haven't Yet Ordered

Q: When will I receive my order ?

All Orders received before 2200 hrs GMT, will dispatch on SAME business day. Otherwise, they are shipped the following business day. Please note that Sunday is not considered business day.

Q: How much is shipping?

We provide FREE Shipping on all Orders all over the world (Exceptions apply).

Q: How long does it take for my Order to get here?

Once Dispatched, Please allow 7-10 days for the order to be deliver to you. If you don't receive your order after 10 days, then please contact us so that we can trace the order for you.

Q: Do you accept PayPal?

Yes, In addition to all major credit cards (Visa, MC, AMEX, and Discover), we also accept PayPal.

Q: Can I split my order and have it sent to multiple addresses?

Not at this time. You will need to place separate orders.

 

I've Already Placed an Order

Q: How do I track my order?

You should have received an email from us with instructions on how to track your order after it shipped.

Q: Can I cancel my order?

If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please email us for assistance.

Q: I made a mistake with my order. How do I change it?

If your order has not yet shipped or isn't in the process of being packed, we may be able to help. Please email us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.

 Q: What's your Return Policy ?

Instructions for what you should do in the event that something is wrong with your order are available here.

My question isn't listed. I need to email you guys!

Email us using our contact form.

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